Last updated: 2026-10-15
Shipping origin and destinations
All orders are made and dispatched from China.
We currently deliver to the United States, Australia, Canada, Singapore, Japan and Hong Kong. We do not currently offer delivery to the United Kingdom, European Union or other destinations outside this list.
Shipping charges
Standard shipping is currently free to all supported destinations, with no minimum order amount. Any future charges will be displayed before purchase and apply only to new orders.
| Destination | Shipping | Transit after dispatch |
|---|---|---|
| United States | Free | 7–20 days |
| Australia | Free | 7–20 days |
| Canada | Free | 7–20 days |
| Singapore | Free | 5–7 days |
| Japan | Free | 5–7 days |
| Hong Kong | Free | 5–7 days |
The checkout shows shipping charges collected by the store before you authorize payment. If we cannot deliver to an address, we will let you know and refund any payment taken for an order we cannot fulfil.
Production and dispatch
Every item is handmade to order. Please allow 3–5 business days for making before dispatch from China. This preparation period applies to all products, including products marked as on backorder.
Dispatch means handing the parcel to the carrier. It is separate from the carrier’s delivery time. Any product-specific production or backorder period must be shown before purchase. If an unexpected delay occurs after your order, we will contact you with an updated estimate and available options, including cancellation and a refund where applicable.
Estimated delivery
Estimated transit starts when the completed item is dispatched: 5–7 calendar days to Japan, Hong Kong and Singapore; 7–20 calendar days to the United States, Australia and Canada. Add the 3–5 business days of making time to estimate the total wait. Business days for making exclude weekends and public holidays in China.
Carrier estimates can be affected by customs, weather and local delivery conditions. Estimates do not remove our responsibility to help resolve an undelivered order or any rights you have under applicable law or your payment provider’s rules.
Tracking and delivery problems
We send tracking information when your order ships. Tracking may take a few business days to show carrier scans. Contact support@lanofauna.com if tracking does not update or the estimated delivery period has passed.
For a damaged, incorrect or incomplete delivery, contact us as soon as possible, preferably within seven days. Include your order number and, where available, photographs of the item and packaging. An unboxing video is helpful if available, but is not required to request help. This reporting preference does not shorten mandatory consumer rights.
We will investigate delivery problems and arrange an appropriate remedy, such as replacement or refund, where applicable. If tracking says delivered but you cannot locate the parcel, check with household members and the carrier and contact us so we can help investigate.
Address changes and cancellation
Check your shipping address before submitting the order and tell us immediately if it needs correcting. We cannot guarantee a change after dispatch. Any additional charge for a requested reroute or redelivery will be explained and agreed before we collect it.
Orders can be cancelled before dispatch. Email support@lanofauna.com as soon as possible with your order number; we will confirm the cancellation and initiate any approved refund within 3 business days. After dispatch, requests are handled under the Return and Refund Policy. No separate payment-processing fee is deducted for a cancellation.
Customs and import charges
We use tax-included parcel shipping for supported destinations. Import duties and destination import taxes are handled through this service and are not intended to be charged separately to you on delivery. If a carrier or customs authority asks you for an additional import payment, contact us before paying so that we can investigate and resolve it.
Contact and returns
Email support@lanofauna.com; we respond within 6 hours. Return instructions and return costs are explained in our Return and Refund Policy. Our Contact Us page identifies the store operator and business address.