Terms of Service

Effective date: 07/2026

Overview

Welcome to Lanofauna.

These Terms of Service (“Terms”) govern your access to and use of the Lanofauna website, online store, content, features, products, and related services collectively referred to as the “Services.”

Throughout these Terms, “Lanofauna,” “we,” “us,” and “our” refer to [LEGAL BUSINESS NAME], the business that operates this store.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and our:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Any additional policies or notices displayed on our website

If you do not agree to these Terms, you must not access or use the Services.

Section 1 — Eligibility and Accounts

You must be at least the age of majority in your state, province, or country of residence to use the Services or place an order.

If you permit a minor to use the Services through a device or account that you own or control, you are responsible for supervising their use of the Services.

When using the Services, you may be asked to provide information including your name, email address, billing address, shipping address, and payment details.

You agree that all information you provide will be accurate, current, and complete.

You are responsible for:

• Maintaining the confidentiality of your account credentials

• Restricting access to your account and devices

• All activity conducted through your account

• Promptly notifying us of any unauthorized account activity

You may not sell, transfer, assign, or provide your account to another person without our written permission.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or violate these Terms.

Section 2 — Products and Handmade Characteristics

Lanofauna offers decorative animal figures, ornaments, collectibles, gifts, and other handcrafted or hand-finished products.

We make reasonable efforts to display our products, colors, materials, measurements, and details accurately. However, the appearance of a product may vary depending on your screen, device settings, lighting conditions, and photography.

Many Lanofauna products are handmade or finished by hand. Slight variations may occur in:

• Color

• Shape

• Size

• Texture

• Stitching

• Pattern placement

• Facial expression

• Positioning of small details

These natural variations make each piece unique and are not considered defects, provided that the product remains materially consistent with its description.

Measurements shown on product pages are approximate unless expressly stated otherwise.

Product descriptions, prices, specifications, and availability may be updated without notice. We may discontinue a product or limit the quantity available to an individual, household, region, or jurisdiction.

Section 3 — Product Use and Safety

Unless a product page expressly states otherwise, Lanofauna products are decorative collectibles and are not intended to be used as toys.

Products may contain small parts, fibers, wire, beads, accessories, or detachable components that could present a choking or injury hazard.

Unless specifically identified as suitable for children, our products are:

• Not intended for children under three years old

• Not intended for unsupervised play

• Not intended for use as pet toys

• Not intended for consumption

• Not intended for prolonged outdoor use

Keep products away from open flames, excessive heat, moisture, and pets.

Customers are responsible for reviewing all product descriptions, warnings, care instructions, and age recommendations before purchasing or using a product.

Section 4 — Orders

Submitting an order constitutes an offer to purchase products from Lanofauna.

An automated order confirmation does not necessarily mean that we have accepted your order. We reserve the right to accept, decline, hold, or cancel an order for reasons including:

• Product unavailability

• Pricing or listing errors

• Payment authorization issues

• Suspected fraud or unauthorized activity

• Shipping restrictions

• Violation of these Terms

• Orders placed for unauthorized commercial resale

If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

Please review your order carefully before submitting it. We may be unable to change or cancel an order after processing or production has started.

Custom-made and personalized orders may not be changed or cancelled after production begins.

Products purchased from Lanofauna are intended for personal use or gifting. Commercial resale requires our prior written permission.

Section 5 — Prices, Payments and Billing

Prices, discounts, promotions, and product availability may change without notice.

The price charged will be the price displayed at checkout when your order is placed, subject to correction of obvious errors.

Unless otherwise stated, listed prices may not include:

• Shipping charges

• Sales tax

• Value-added tax

• Customs duties

• Import taxes

• Brokerage charges

• Other governmental fees

Any applicable charges collected by Lanofauna will be displayed during checkout.

For international orders, you may be responsible for customs duties, taxes, handling fees, or import charges imposed by the destination country unless checkout expressly states that these charges are included.

You agree to provide complete and accurate billing and payment information and confirm that you are authorized to use the selected payment method.

We may use third-party payment processors to process transactions. Your use of a payment method may also be subject to the payment provider’s terms and privacy policy.

Promotional codes:

• Must be used before their stated expiration date

• Cannot be exchanged for cash

• Cannot normally be combined unless expressly stated

• May be limited to specific products, customers, or regions

• May be cancelled if obtained or used improperly

Section 6 — Shipping and Delivery

Shipping destinations, available delivery methods, estimated processing times, and estimated transit times are described in our Shipping Policy or during checkout.

Delivery dates are estimates and are not guaranteed.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Carrier disruptions

• Customs inspections

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• Local delivery restrictions

• Natural disasters

• Labor disputes

• Government actions

You are responsible for providing a complete and accurate shipping address.

If an order is returned because the address was incorrect, incomplete, refused, or unclaimed, you may be responsible for additional shipping charges before the order can be resent.

Responsibility for loss or damage passes to you when the package is delivered to you or a person authorized to receive it, except where applicable law provides otherwise.

If your package appears lost, damaged, or incorrectly delivered, contact us promptly at support@lanofauna.com.

Section 7 — Returns, Refunds and Exchanges

Returns, refunds, damaged-item claims, cancellations, and exchanges are governed by our Return and Refund Policy.

You must contact us and receive return authorization before sending an item back.

Do not send returns to the address shown on the original shipping label unless our customer support team specifically instructs you to do so.

Unauthorized returns may be refused or may experience significant processing delays.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

Section 8 — Intellectual Property

All content made available through the Services is owned by or licensed to Lanofauna and is protected by applicable intellectual property laws.

Protected content includes, without limitation:

• Brand names

• Logos

• Product names

• Product designs

• Illustrations

• Photography

• Videos

• Graphics

• Written content

• Website layouts

• Packaging designs

• Marketing materials

• Downloadable files

You may access and use the Services only for personal, lawful, and non-commercial purposes.

Without our prior written permission, you may not:

• Copy, reproduce, republish, or distribute our content

• Modify or create derivative works from our content

• Use our product photos or descriptions for resale

• Use our trademarks, logos, or branding

• Scrape, extract, or systematically collect website content

• Train or develop artificial intelligence systems using our protected content

• Remove copyright, trademark, or ownership notices

• Misrepresent yourself as being affiliated with Lanofauna

No rights or licenses are granted except those expressly stated in these Terms.

“Lanofauna,” its logos, product names, designs, and slogans are trademarks or trade dress belonging to Lanofauna or its licensors.

Section 9 — Reviews, Feedback and User Content

You may submit reviews, photographs, comments, suggestions, ideas, or other content collectively referred to as “User Content.”

By submitting User Content, you grant Lanofauna a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, edit, adapt, publish, translate, distribute, and display that content for purposes including:

• Operating the Services

• Customer support

• Advertising

• Social media

• Product development

• Marketing and promotional materials

You retain ownership of your original User Content.

You represent that:

• You own the User Content or have permission to submit it

• The content is accurate and based on genuine experience where presented as a review

• You have disclosed any payment, discount, gift, or incentive received

• The content does not violate another person’s rights

• The content does not contain unlawful, misleading, defamatory, abusive, obscene, or malicious material

You may not submit false reviews, impersonate another person, or misrepresent your relationship with Lanofauna.

We may review, edit, reject, or remove User Content that violates these Terms or applicable law.

We are not required to keep User Content confidential, compensate you for it, publish it, or respond to it.

Section 10 — Prohibited Uses

You may use the Services only for lawful purposes.

You must not use the Services to:

• Violate any applicable law or regulation

• Infringe intellectual property or privacy rights

• Submit false, misleading, or fraudulent information

• Harass, threaten, abuse, defame, or harm another person

• Distribute malware, viruses, or harmful code

• Send spam, phishing messages, or unauthorized advertising

• Interfere with website security or functionality

• Circumvent access controls, purchase limits, or fraud-prevention systems

• Collect personal information about other users

• Place orders using stolen or unauthorized payment details

• Conduct fraudulent chargebacks

• Use bots, scrapers, automated agents, or extraction tools without permission

• Copy or exploit any portion of the Services for commercial purposes

• Resell products in a way that misrepresents their source or affiliation

We may restrict, suspend, or terminate access to the Services when we reasonably believe these Terms have been violated.

Section 11 — Third-Party Tools, Services and Links

The Services may include tools, applications, payment services, social media features, or links operated by third parties.

Third-party services are provided under their own terms and privacy policies. We do not control and are not responsible for:

• Third-party content

• External websites

• Payment-provider systems

• Delivery-carrier systems

• Third-party applications

• Products or services offered by other businesses

Your use of third-party services is at your own discretion and risk.

Questions or complaints regarding a third-party product or service should be directed to the relevant third party.

Section 12 — Errors and Inaccuracies

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Prices

• Promotions

• Availability

• Shipping charges

• Delivery estimates

• Product images

• Measurements

We reserve the right to correct errors, update information, or cancel an affected order at any time, including after an order has been submitted.

If we cancel an order because of an error after payment has been processed, we will refund the amount paid for the cancelled item or order.

Section 13 — Privacy

Our collection, use, disclosure, and protection of personal information are governed by our Privacy Policy.

Because the Services are hosted by Shopify, Shopify and other service providers may process personal information to provide website hosting, checkout, payment, analytics, fraud prevention, customer support, advertising, and related services.

Your information may be processed in countries other than your country of residence, subject to applicable privacy laws and contractual safeguards.

Please review our Privacy Policy for more information.

Section 14 — Relationship With Shopify

Lanofauna is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make in our Store are made directly with Lanofauna.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Lanofauna, including any injury, damage, or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Lanofauna, to the fullest extent permitted by applicable law.

Section 15 — Disclaimer of Warranties

We aim to provide accurate product information and reliable Services. However, except where expressly stated or required by law, the Services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we do not guarantee that:

• The Services will always be available or uninterrupted

• The website will be free from errors or harmful components

• All website information will always be complete or current

• Products will meet subjective expectations not stated in the product description

• Minor handmade variations will not occur

To the fullest extent permitted by law, we disclaim implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded.

Section 16 — Limitation of Liability

To the fullest extent permitted by law, Lanofauna and its owners, directors, officers, employees, affiliates, contractors, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or purchase of our products.

This includes losses involving:

• Lost profits

• Lost revenue

• Lost data

• Business interruption

• Replacement costs

• Loss of opportunity

Where liability cannot be excluded, our total liability arising from a product or order will not exceed the amount you paid for the product or order giving rise to the claim, except where applicable law requires otherwise.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Gross negligence or willful misconduct

• Death or personal injury where liability cannot legally be excluded

• Mandatory product liability

• Any other liability that cannot be excluded under applicable law

Section 17 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Lanofauna and its affiliates, employees, contractors, licensors, and service providers from third-party claims, liabilities, damages, losses, and reasonable legal expenses arising from:

• Your material breach of these Terms

• Your unlawful use of the Services

• Your infringement of another person’s rights

• User Content submitted by you

• Fraudulent or unauthorized activity conducted through your account

This section does not require you to indemnify Lanofauna for claims caused by our own negligence, unlawful conduct, or breach of these Terms.

Section 18 — Suspension and Termination

We may suspend or terminate your access to the Services if:

• You materially violate these Terms

• Your activity presents a security or fraud risk

• We are required to do so by law

• Continued access could harm Lanofauna, Shopify, another customer, or a third party

Termination does not affect obligations or liabilities that arose before termination.

Sections concerning intellectual property, User Content, disclaimers, limitations of liability, indemnification, governing law, and other provisions that are intended to survive will remain effective after termination.

Section 19 — Governing Law and Disputes

These Terms and any dispute relating to the Services or your purchases will be governed by the laws of [STATE AND COUNTRY OF BUSINESS REGISTRATION], without regard to conflict-of-law principles.

The courts located in [COUNTY, STATE AND COUNTRY] will have jurisdiction over disputes arising from these Terms, except where applicable consumer law allows or requires you to bring a claim in another jurisdiction.

Before commencing formal proceedings, you agree to contact us at support@lanofauna.com and provide a reasonable opportunity for the matter to be resolved.

Nothing in this section limits any mandatory rights or remedies available to consumers under the laws of their place of residence.

Section 20 — Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our Services

• Our business practices

• Applicable laws

• Shopify features

• Payment or shipping arrangements

The current version will be posted on this page with an updated effective date.

Material changes will apply prospectively unless applicable law permits or requires otherwise.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

Section 21 — General Provisions

Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our written permission.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer of the Lanofauna business.

Entire Agreement

These Terms and the policies incorporated by reference constitute the entire agreement between you and Lanofauna concerning your use of the Services and replace prior communications or agreements concerning the same subject.

Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 22 — Contact Information

Questions about these Terms should be sent to:

Lanofauna
Legal business name: [LEGAL BUSINESS NAME]
Email: support@lanofauna.com
Business address: [FULL BUSINESS ADDRESS]
Telephone: [BUSINESS PHONE NUMBER, IF APPLICABLE]
Business registration number: [REGISTRATION NUMBER, IF APPLICABLE]