Shipping policy

Effective date: 07/2026

Thank you for shopping with Lanofauna. This Shipping Policy explains how we process, ship, track, and deliver your order.

Order Processing

Most orders are prepared for shipment within 5 business days after payment is successfully confirmed.

Processing time may vary depending on:

  • The product ordered

  • Product availability

  • Whether the item is handmade or made to order

  • The complexity of the design

  • Seasonal demand

  • Public holidays

  • Additional order verification requirements

Some products may require additional production or preparation time. When a product has a longer processing period, the estimated timeframe will be displayed on the product page or communicated to you after your order is placed.

Business days do not include weekends or public holidays.

Processing time is separate from shipping time.

Shipping Origins

Lanofauna works with artisans, workshops, production partners, and fulfillment facilities in different parts of the world.

Depending on the product, availability, and delivery destination, your order may be shipped from locations including:

  • Nepal

  • Mainland China

  • Hong Kong

  • The United States

  • Other countries or regions where our artisans or fulfillment partners are located

The shipping origin may differ between products and may not be the same as Lanofauna’s business registration address.

We select the shipping location based on product availability, production location, delivery efficiency, and order destination.

Estimated Delivery Time

After your order has been processed and shipped, delivery usually takes approximately 10–20 business days.

The actual delivery time may vary depending on:

  • The product and its shipping origin

  • Your delivery country or region

  • The shipping method

  • Carrier availability

  • Customs processing

  • Local postal services

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Events outside our reasonable control

Delivery estimates are provided for reference only and are not guaranteed arrival dates.

The estimated total time from placing an order to delivery generally consists of:

Processing time: usually within 5 business days
Shipping time: usually 10–20 business days after dispatch

Certain handmade, made-to-order, limited-production, or customized products may require additional time.

Shipping Confirmation and Tracking

All orders include tracking information.

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Your tracking number

  • A tracking link, when available

  • The carrier or logistics provider

  • Available shipment information

Tracking information may take 2–5 business days to become active after the shipping confirmation email is sent.

For international shipments, a package may be transferred between multiple carriers. Tracking updates may temporarily pause while the package is in transit, undergoing customs processing, or being transferred to a local delivery provider.

A temporary lack of tracking updates does not necessarily mean that the package has been lost.

Multiple Packages

Because Lanofauna products may be produced or stored in different countries and fulfillment locations, items from the same order may be shipped separately.

You may therefore:

  • Receive more than one package

  • Receive packages on different dates

  • Receive a separate tracking number for each shipment

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Shipping Charges

Shipping charges, when applicable, will be displayed during checkout before payment is completed.

Shipping costs may vary according to:

  • Delivery destination

  • Package size and weight

  • Product type

  • Shipping origin

  • Available delivery method

  • Promotional shipping offers

Any free-shipping promotion is subject to the conditions displayed on our website at the time of purchase.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, handling charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Lanofauna does not control these charges and cannot predict their amount.

Customs authorities may request additional information from the recipient before releasing a shipment. Failure to provide the requested information or pay applicable import charges may result in delays, refusal, abandonment, or return of the package.

If an order is returned because customs charges were unpaid or customs requirements were not completed, any refund will be handled in accordance with our Return and Refund Policy. Original shipping charges and any return, customs, or handling costs may be deducted where permitted by applicable law.

Delivery Delays

Occasional shipping delays may occur due to circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Public holidays

  • Labor disputes

  • Transportation restrictions

  • Remote delivery locations

  • Incorrect or incomplete address information

  • High seasonal shipping volumes

  • Government actions or regulatory checks

Lanofauna is not responsible for delays caused by shipping carriers, customs authorities, local postal services, or other events outside our reasonable control.

If tracking has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, contact us at support@lanofauna.com.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please confirm the following information before completing checkout:

  • Recipient’s full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

  • Email address

Contact us at support@lanofauna.com as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Lanofauna is not responsible for delivery failures caused by incorrect, incomplete, outdated, or inaccessible address information provided by the customer.

Returned or Undeliverable Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address

  • An unclaimed package

  • A refused delivery

  • Failed delivery attempts

  • Unpaid customs charges

  • Missing recipient information

  • Local delivery restrictions

If your package is returned to us, contact support@lanofauna.com.

Where reshipment is available, you may be required to pay the additional shipping cost.

If you request a refund instead, original shipping charges and any return-related costs may be deducted from the refund where permitted by applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check the delivery area, mailbox, front desk, parcel locker, and any safe location around the property.

  2. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

  3. Confirm that the delivery address on your order is correct.

  4. Contact the local delivery carrier using the tracking number.

  5. Contact us at support@lanofauna.com if the package still cannot be located.

Please report the issue promptly so that we can review the shipment and assist with a carrier investigation where available.

A carrier investigation does not guarantee a replacement or refund. The available resolution will depend on the tracking information, carrier findings, delivery evidence, and applicable law.

Lost Packages

A package is not considered lost solely because tracking updates are temporarily unavailable.

If the carrier confirms that a shipment has been lost in transit, contact us at support@lanofauna.com. We will review the order and may offer a replacement, refund, or other appropriate resolution based on the circumstances.

Damaged or Incorrect Deliveries

Please inspect your order when it arrives.

If your package or item arrives damaged, defective, incomplete, or incorrect, contact us at support@lanofauna.com within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the outer packaging

  • A photograph of the shipping label

  • An unboxing video, if available

Damaged, defective, missing, and incorrect-item claims are handled according to our Return and Refund Policy.

Please keep the product and all packaging until we have completed our review.

Order Changes and Cancellations

Contact us at support@lanofauna.com as soon as possible if you need to change or cancel an order.

We cannot guarantee that changes or cancellations can be made after:

  • Processing has started

  • Production has started

  • A shipping label has been created

  • The order has been transferred to the carrier

Personalized, customized, handmade-to-order, or made-to-order products may not be cancelled after production begins.

Delivery Restrictions

We may be unable to deliver to certain countries, regions, remote areas, military addresses, PO boxes, freight-forwarding addresses, or locations restricted by carriers or applicable laws.

Available shipping destinations and methods will normally be shown during checkout.

We reserve the right to cancel and refund an order when we cannot deliver it to the address provided.

Contact Us

For questions regarding processing, shipping, tracking, or delivery, contact:

Lanofauna
Email: support@lanofauna.com